The Gastonia Transit ADA Paratransit Service operates curb-to-curb van service for our passengers who cannot utilize the GoGastonia service due to a physical or mental disability. Service must be scheduled no later than one (1) day before the service date but may be scheduled up to fourteen (14) days in advance. Trips may be scheduled for any reason and on a first-come first served basis. The ADA Paratransit Service only operates within the City limits of Gastonia. Personal Care Attendants (PCA) who assist passengers on trips are supplied by the family or agency of the passenger and are not provided by Gastonia Transit. At times our vans carry multiple passengers from different locations therefore the drivers cannot provide personal care to passengers.
ADA Van Trips may be scheduled by calling 704-866-6855.
ADA Van Trips may be scheduled by calling 704-866-6855.
ADA Van Service Fare:
| $2.50 Per Trip |
| $25.00 10-Ride ADA/Para-Transit Van Service |
Hours of Operation:
| Monday - Friday | Saturdays & Sundays |
| 5:30 am - 5:00 pm | No Service |
Holidays:
Vans do not operate on the following holidays:
Vans do not operate on the following holidays:
- New Years Day
- Martin Luther King Jr. Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Friday after Thanksgiving
- Christmas Eve
- Christmas Day
ADA Complaint Process
If you have a complaint about the accessibility of our transit system or service or believe you have been discriminated against because of your disability, you can file a complaint. Please review the attached complaint policy and form. If you are unable to complete a written complaint due to a disability or if information is needed in another language, we can assist you. Please contact us at (704) 866-6855 or bus@gastonianc.gov.
Gastonia Transit ADA Complaint Policy
Gastonia Transit ADA Complaint Form
Reasonable ModificationGastonia Transit is committed to the Americans with Disabilities Act (ADA) and complies with all applicable rules and regulations issued by the United States Department of Transportation (USDOT) and the Federal Transit Administration (FTA). Gastonia Transit provides reasonable modification to policies and procedures to customers with disabilities to ensure they can effectively use the agency's transportation services. Individuals requesting a modification should contact Bradley Station at (704) 866-6855 in advance and clearly describe what they need to use the bus and paratransit services.
