The Financial Services Department is committed to financial accountability, transparency, and responsible stewardship of public funds. The department produces the City’s financial reports, leads the annual budget process, supports purchasing, pays vendors and employees, oversees warehouse and parts operations, and manages utility billing and customer service.
What We Do
Accounting
Maintains the integrity of the City’s financial reporting, processes vendor invoices, tracks capital assets, and assists with grants, debt, and the annual audit.
Budget
Prepares and maintains the City’s annual operating budget in accordance with the North Carolina General Statutes.
Grants Management
Identifies funding opportunities and supports grant compliance and reporting.
Payroll
Processes biweekly and monthly payroll, including deductions, benefits, taxes, and required reporting.
Purchasing
Handles the purchase of goods and services and the sale or disposal of surplus property.
Treasury & Investment Management
Manages the City’s bank accounts, cash, and investments, with periodic reporting.
Utility Billing & Customer Service
Our customer call center helps with utility account questions, payments, and service requests.
Financial Documents
Fee Schedules
City Budgets
- FY 2027 Adopted Budget (PDF, 60 MB)
- FY 2026 Adopted Budget (PDF)
- FY 2025 Adopted Budget (PDF)
- FY 2024 Adopted Budget (PDF)
- FY 2023 Adopted Budget (PDF)
- FY 2022 Adopted Budget (PDF)
- FY 2021 Adopted Budget (PDF)
- FY 2020 Adopted Budget (PDF)
- FY 2019 Adopted Budget (PDF)
- FY 2018 Adopted Budget (PDF)
- FY 2017 Budget Book (PDF)
- FY 2016 Adopted Budget (PDF)
Annual Financial Reports
Popular Annual Financial Reports
Annual Comprehensive Financial Reports (Audits)
Vendors & Purchasing
Businesses interested in providing goods or services to the City can apply to be a vendor online.
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Crystal Certain
Director of Financial Services
crystal.certain@gastonianc.gov -
Sam Clark
Assistant Director of Financial Services
sam.clark@gastonianc.gov -
Accounts Payable
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Utility Billing
Contact Information
Financial Services Department
City Hall
181 S. South Street, Gastonia, NC 28052
(PO Box 1748, Gastonia, NC 28053-1748)
Phone: 704-866-6714
