Fill a Swimming Pool

The City of Gastonia allows customers to fill a swimming pool by using a fire hydrant with the appropriate approval or by using a garden hose and making application for an adjustment after the pool is filled. Following are the procedures and associated forms for each method.
Filling a Swimming Pool from a Fire Hydrant
In order to use water from hydrants in the City of Gastonia, a current permit is required.  There is no charge for the permit.  Charges are assessed when water is used.  The current rate is $30.00 per hydrant hook up plus the current volume charge of water for non-residential customers per 1,000 gallons.  If you have questions about hydrant usages please call 704-866-6843.  Using a hydrant without prior approval may result in a $750 fine. Hydrant Pool Fill Policy
Filling a Swimming Pool from a Garden Hose
Although this method is slower than using a fire hydrant, there is little difference in the cost. The City of Gastonia will provide a pool fill adjustment for use of 3,000 gallons or more for addresses that have City sewer services.  Only one adjustment is allowed per calendar year for each address. Please fill out the Pool Fill Adjustment form and fax it to Utility Customer Service at 704-854-6681 and the adjustment will show on the next utility bill.
For more information on Utility Customer Service see the Quick Links section to the right.
Offices for Utility Customer Service are open Monday through Friday, 8:30 am to 5:00 pm and are located in Garland Business Center at 181 S. York Street on the first floor. 
Contact Information
Customer Service
150 S. York Street, Gastonia, NC  28052
(PO Box 1748, Gastonia, NC  28053-1748)
704-866-6714 (office)
704-869-1055 (fax)


Gastonia, N.C., just minutes west of Charlotte, is one of the area’s best places to live and work with an ideal combination of location, size and livability. Gastonia is the largest of Gaston County’s 13 municipalities and one of the largest cities in the Charlotte metropolitan area. Selected as an All-America City three times, Gastonia’s desirable quality of life is the result of its beautiful natural surroundings, friendly neighborhoods, responsive government and vibrant business environment.


✆ 704-866-6714

⟟ 181 S. South Street
Gastonia, NC 28052