Utility Payment Options

City of Gastonia and Two Rivers Utilities customers have several options available for paying their monthly utility bill.

No Charge Payment Options
 
Automatic Bank Draft
Save time and money by participating in the City’s Automatic Bank Draft Program for your monthly utility bills.

No more writing a check each month, paying postage, or worrying about late fees or disconnection of your services. We will continue to send you a monthly utility bill showing your total current charges and the date this amount will be automatically drafted from your bank account, typically fourteen days from the date of the bill.

Participation is easy, and free. Enroll in automatic bank draft. The form is submitted securely to Utility Customer Service.

Payment by Mail
Included with your monthly City of Gastonia utility bill is a blue window envelope that you can use to mail your payment. Please tear off the lower bill stub portion of your bill to include with your payment and make sure the return address shows through the window on the envelope. It is also helpful to include your account number on your check or money order. In the event that you have lost your blue return envelope or do not have your bill with the remittance address, please send payments to the following address:

 

City of Gastonia
PO Box 580068
Charlotte NC 28258-0068

 

24-Hour Dropbox Locations
For your convenience, 24-hour payment drop boxes are located behind the Garland Business Center on York Street, and also outside Cramerton Town Hall. Payments should be made by check or money order only.

• Please include the payment remittance portion of your bill.
• Please make sure the name, address and account number are noted on the check or money order.
Please note that there are earlier cut-off times posted at each of these locations for same-day processing of your payment.

Payment Kiosk - Cash

If you prefer to pay in cash, we have five (5) Automated Bill Payment Centers (Kiosks). These payment centers work very much like bank ATMs and can process payments made in cash. Customers must have their 8-digit City of Gastonia account number and address information to make a payment.

Automated Bill Payment Kiosk Locations: 
Food Lion - 2601 S. New Hope Rd - Open 7:00 am until 11:00 pm
Food Lion - 1024 W. Hudson Blvd - Open 7:00 am until 10:00 pm
Food Lion - 111 W. Garrison Blvd - Open 7:00 am until 10:00 pm
WOW Supermarket - 2557 W. Franklin Blvd - Open 8:00 am until 9:00 pm
Garland Business Center - 151 S. York Street (outside) 
 

Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day.

 

Other Payment Options

Pay By Phone
Pay your bill anytime, from anywhere, using MasterCard, VISA, Discover or Electronic check by calling 1-888-484-9465.

Please be sure to have your account number and billing zip code. Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day. Effective July 1, 2024, customer convenience fees are changing. The fee will be in increments of $2.95, increasing at each multiple of $400.

Pay Online
You can pay your bill online with a debit card, credit card or bank account, 24 hours a day, seven days a week. For your convenience, a link is also located on the main page of the City of Gastonia’s website at www.gastonianc.gov. Here you will find all the information you need to make your payment.

Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day. Effective July 1, 2024, customer convenience fees for online payments will be changing. The fee will be in increments of $2.95, increasing at each multiple of $400.
 
Payment Kiosks - Debit/Credit/e-check
Our payment kiosks at the five locations noted above may also take debit cards, credit cards or check payments.  You will need your 8-digit City of Gastonia account number and address information to make a payment.  The payment processor will charge a convenience fee for these forms of payment.  The fee will be in increments of $2.95, increasing at each multiple of $400.
 

In Person Payments
If you still prefer to pay your bill face-to-face with someone, you also have the option to make your payments at Ace Cash Express 2597 W. Franklin Blvd.

Ace Cash Express 2597 W. Franklin Blvd
Customers are charged a $1.00 convenience fee for this option.
Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day.


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Gastonia, N.C., just minutes west of Charlotte, is one of the area’s best places to live and work with an ideal combination of location, size and livability. Gastonia is the largest of Gaston County’s 13 municipalities and one of the largest cities in the Charlotte metropolitan area. Selected as an All-America City three times, Gastonia’s desirable quality of life is the result of its beautiful natural surroundings, friendly neighborhoods, responsive government and vibrant business environment.










Contact


✆ 704-866-6714

⟟ 181 S. South Street
Gastonia, NC 28052