Introducing New City Bill Pay Kiosks!
City of Gastonia utility customers now have a more convenient way to pay all utility bills through their Two Rivers Utilities account. Check out the new video below explaining the update!
Customers can access the new kiosks at these locations in Gastonia:
- Food Lion 111 W. Garrison Blvd.
- Food Lion 1024 W. Hudson Blvd.
- Food Lion 2601 S. New Hope Road
- WOW Supermarket 2557 W. Franklin Blvd.
- Garland Center 150 S. York Street (outside)
Utility Customer Service is responsible for timely and accurate billing for City of Gastonia services, the collection of City revenues, and requests for new, transfer, or termination of utility service.
If you are a City of Gastonia Utility customer and have an after-hours emergency with your utility service, please call 704-866-6843.
For more information on Utility Customer Service see the Quick Links section to the right.
If you need up-to-date account information 24 hours a day, 7 days a week, please call our Automated Customer Service Line at 704-866-6714. By using your City of Gastonia account number, or Social Security Number and address, you can quickly access information on amounts due, payments received, due dates and disconnect dates. In addition, you can verify open reconnect orders for your location, process payments or payment arrangements or speak to a Customer Service Representative.
Offices for Utility Customer Service are open Monday through Friday, 8:30 am to 5:00 pm, excluding holidays, and are located in the Garland Business Center, 150 S. York Street, on the first floor.
Contact Information
Garland Business Center, 1st Floor
150 S. York Street, Gastonia, NC 28052
(PO Box 1748, Gastonia, NC 28053-1748)
704-866-6714 (office)
704-869-1055 (fax)
Offices for Utility Customer Service are open Monday through Friday, 8:30 am to 5:00 pm, excluding holidays, and are located in the Garland Business Center, 150 S. York Street, on the first floor.
Contact Information
Garland Business Center, 1st Floor
150 S. York Street, Gastonia, NC 28052
(PO Box 1748, Gastonia, NC 28053-1748)
704-866-6714 (office)
704-869-1055 (fax)
.Email Customer Service with general questions and inquiries