What is AMI?
AMI or Advanced Metering Infrastructure is a secure technology that allows the city to read your electric and water meters automatically. This near real-time information helps improve service reliability, detect problems faster, and ensure utilities are managed eficiently - all without changing how you use your service.
Customer Benefits
Enhanced outage
& maintenance response
AMI enables the City of Gastonia to more accurately track service interruptions. This improves response, repair, and service restoration time.
Better manage water
& electricity use
Get detailed data to help you track and manage your water and electricity use.
Improved billing & customer service
Enjoy more accurate billing and improved customer service.
METER INSTALLATION
What to Expect
The prime contractor, Utility Service Co., Inc., and the installation subcontractor, Keystone Utilities, will be completing the installations. Technicians will not need to enter your residence or business. Technicians will not ask you for money.
If you are a water or electrict customer of the City of Gastonia/Two Rivers Utilities, your old meters will be replaced by the contracted technicians. When the meter is changed, you may experience a brief disruption in serivce.
UNDER CONSTRUCTION
New Customer Portal
The new Customer Portal will provide easy access to:
Your usage history
and recent bills
Secure online
payments
Small changes that can save you money
Create alerts to
manage usage
What is an Advanced Metering Infrastructure (AMI)?
Advanced Metering Infrastructure (AMI) is a secure communication system that connects customer meters directly to the City's utility network. It collects and shares usage data in near real time, allowing the better management of electricity and water usage and increased customer value.